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Choosing the Best Cloud Management Provider

By performing an audit on all software and systems within your company, including those in use or being considered for use, you can ensure you are beginning with a clear understanding of what you want in a managed cloud solution. When you use this information as your baseline, you can determine the resources you need, the functions you want to outsource, the level of autonomy to grant your provider, and the recurring costs.

The following critical areas should then be carefully considered:

Data security: IT managers in Fugue’s The State of Cloud Security 2021 survey cited cloud misconfiguration as one of their top concerns about cloud security. If your potential provider can navigate potential security exposures and suggest solutions, you have the upper hand.
Cost: There are typically low upfront costs with cloud management providers, but they are typically recurring fees that may not be justified. The pricing model for your needs is something you should understand thoroughly.
Cloud expertise: The cloud management provider must have a team made up of experts in cloud architecture, security, and compliance, as well as network operations center technicians (NOC) and software development engineers (SDE) with experience in multiple public clouds. Additionally, you should consider their experience in the geographical region in which they will serve you.
Service guarantees and SLAs: A cloud management provider should offer a money-back guarantee if there is no demonstrable improvement to your business, as well as a service level agreement that covers uptime, data confidentiality, and security best practices.

NOCs that are intelligent

In its role as centralized monitoring and control center for a telecom network, a NOC’s primary duty is to ensure network availability and operational efficiency through fault and performance management.

You can use the NOC Services ROI Calculator to gain a better understanding of what you can gain from our Managed Services and how much you can save.

The typical NOC challenge is met largely by technicians handling incoming alarms (fault management), identifying the root causes of the alarm conditions, and implementing appropriate solutions. To code solutions for these processes, domain experts are needed. Since the technologies and architectures of networks are constantly evolving, implementing and maintaining them becomes more difficult.

In the application of machine intelligence techniques, the NOC software prototype can automatically manage faults. Among its capabilities are:

By using pattern mining techniques, map composite conditions based on historical information (grouping alarms across domains for detection by intelligent grouping)
Create rules based on the composite conditions using machine learning
A rule-based approach to detecting incidents
Documentation of a system or solution should be used to identify root causes and develop appropriate actions.

The topology, technology, and architecture of the IT infrastructure do not affect the rules produced by the prototype. Consequently, the component is reusable and can be adapted to other applications including incident detection and analysis.